India, Dec. 5 -- Facing mounting public anger and a wave of flight disruptions that have grounded over a thousand services this week, IndiGo has rolled out a series of passenger support measures - from hotel accommodations to waiver on rescheduling fees - in a bid to contain the chaos unfolding across airports.
With cancellations peaking on Friday as the airline attempted to reset its network, customers were met with long queues, lack of information and hours of uncertainty at India's busiest airports, including Delhi, Bengaluru and Hyderabad.
The situation has been so severe that Delhi Airport suspended all IndiGo departures until 23:59, affecting an estimated 235 scheduled flights from the national capital alone.
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