LUCKNOW, Nov. 17 -- As Lucknow Electricity Supply Administration's (LESA) restructured vertical model comes into effect, help desks have emerged as the main channel for faster, more transparent electricity services. They will now coordinate directly with field units, assign repair tasks and cut the need for physical office visits, officials said.

Madhyanchal Vidyut Vitaran Nigam Ltd. (MVVNL) MD Riya Kejriwal said the desks will route complaints to maintenance gangs or contracted agencies working in shifts. After resolving a fault, the team will take the required shutdown and restore the supply.

Consumers can now submit documents through email, WhatsApp, the mobile app, Consumer Assistance Centres or other digital platforms to support a ...