India, Jan. 8 -- Long queues at check-in counters, a shortage of ground staff, delayed assistance and anxious passengers, scenes like these have become increasingly common at Chhatrapati Shivaji Maharaj International Airport in recent days.

After a spate of flight cancellations in December, IndiGo appears to be grappling with fresh operational challenges at Mumbai airport, particularly on the ground, triggering widespread passenger inconvenience.

Since the weekend, flyers travelling to and from Mumbai have complained of unusually slow services, long wait times and a lack of airline staff to address concerns. Several passengers said the situation has left them worried about missing flights, with little clarity or assistance available at ...