India, Sept. 3 -- 911 may be the lifeline for emergencies in the United States but not every call is as urgent as people think. Across the US, dispatch centers receive a steady flood of non-emergency calls - lost wallets, complaints about loud music, or questions on snow removal, all of which still demand a human dispatcher's attention and slow down genuine requests for help.

To tackle this problem, a growing number of cities have started using an AI-powered voice assistant named Aurelian. Already live and handling calls for nearly five million people in more than a dozen US cities, Aurelian's job is simple: pick up the routine, low-stakes calls and free up human dispatchers to focus on true emergencies.

When someone dials 911 in these ...