Gurugram, Jan. 9 -- The Dakshin Haryana Bijli Vitran Nigam (DHBVN) has enforced a stringent Standard Operating Procedure (SOP) mandating zero tolerance for delays in consumer grievance redressal and ensuring time-bound compliance with orders from the Consumer Grievance Redressal Forum (CGRF), the Electricity Ombudsman, and the Haryana Electricity Regulatory Commission (HERC).

Issued on the directions of managing director Vikram Singh, the SOP aims to strengthen accountability, improve service delivery, and eliminate procedural delays in handling complaints and court-related matters.The SOP will come into effect with immediate effect, officials said.

A core procedural shift under the framework requires all consumer complaints to be regis...