New Delhi, Feb. 16 -- The Delhi government is set to begin a trial run of its WhatsApp Governance initiative next month to provide citizens access to key e-services through the messaging platform, officials said.

The initiative aims to offer seamless access to government services via WhatsApp, allowing users to submit requests, receive notifications and obtain certificates through AI-enabled chatbots and WhatsApp Dynamic Flows, an official said, requesting anonymity. "We have shortlisted some companies and are planning to do trial runs within the next 15-20 days. If the trial runs go off smoothly, the services might go live by the end of next month or April," he added.

Officials said the platform will feature a bilingual chatbot in Hind...