India, May 6 -- In a bid to streamline the response to monsoon-related complaints such as waterlogging and tree falls, the Delhi government will launch a unified helpline (311) and set up a centralised command centre at Palika Kendra, the headquarters of the New Delhi Municipal Council (NDMC). The announcement was made by Delhi PWD minister Parvesh Verma, who inspected the NDMC's integrated command and control centre (ICCC) on Monday.

"All three governments in Delhi belong to the same party, and coordination is strong. There is no blame game," Verma said. "During the rains four days ago, we saw each department's complaint centre flooded with calls. The NDMC's command centre, created under the Smart City project, is already operational. N...