India, Feb. 2 -- Dear Reader,

Newsrooms like to say that they put their readers and viewers first. But with information flowing at breakneck speeds in today's digital multiverse, they sometimes find it difficult to pause and connect with the people they serve. Please consider this note a part of that pause.

We find ourselves in the middle of extraordinary change --- a shift in how news is discovered, consumed and, most importantly, trusted. Though this shift began many years ago, it has reached a critical point with democratisation of cellular data and the AI revolution. Public trust can't just be inherited; it's no one's fiefdom. It needs to be earned, sometimes afresh with each new story, each new reader. And earn we must.

In this fa...