India, Sept. 29 -- A delivery agent's ordeal of being asked to climb seven floors in a building without a working lift has gone viral, igniting a debate about the dignity and treatment of gig workers in India. The video, shared on Instagram, shows a customer living on the seventh floor refusing to meet the delivery executive halfway, despite being aware that the lift had been out of service for two days.

According to the post, the agent called the customer to explain the situation and suggested a compromise. He requested that the customer descend three floors, while he would climb four floors, making the task easier. However, the customer rejected the request, saying, "I placed an order online so that I don't have to climb down the stair...