India, April 27 -- A one-of-its-kind public hearing on the state of BEST called on Saturday by the citizen group Aamchi Mumbai, Aamchi BEST (AMAB) saw a sizeable turnout. Citizens across the city met at the Marathi Patrakar Sangh to discuss the issues plaguing the BEST undertaking. Over 100 citizens raised their concerns, from poor bus frequency and increased wait time to overcrowding, at the gathering.

Terming BEST a "fiasco", citizens demanded better management of the public transport module that is a lifeline for Mumbai's 3 million-plus passengers. The public hearing went on for around three hours.

"There were 36 citizens who presented their views," said Hussain Indorewala, co-convenor, AMAB. "From poor frequency, overcrowded buses a...