Chandigarh, Feb. 15 -- Holding a local salon liable for deficiency of service, the district consumer disputes redressal commission, Chandigarh, directed it to pay Rs.25,000 compensation to a Mohali resident after a hair-smoothening procedure allegedly left a part of her hair burnt.

Complainant Jyotsana, a resident of Sector 91, Mohali, had alleged that she had opted for a 'Kera-smooth treatment' at Hair Raiserz LLP's franchise outlet in Sector 91, in December 2023. She paid Rs.8,000 for the services and the whole procedure stretched over two days, involving intensive chemical application and heat styling.

During the post-treatment wash on January 3, 2024, the complainant noticed an "obnoxious and pungent" smell and excessive product bui...