India, March 21 -- A disgruntled Air India passenger took to social media to express frustration after a distressing 16-hour business-class journey from Chicago to Delhi, describing the experience as an "ordeal" due to a malfunctioning seat, subpar food, and poor cabin conditions.

In a series of posts on X, the passenger, identified as Soumitra Chatterjee, strongly criticized the airline's service, writing, "Your insistence on my acceptance of the peanut you offered me against a 16-hour ordeal of a Business Class travel on a broken seat, horrible food and hospital cabin is pathetic. I already refused it. You continue with your condemnable service & attitude. We will continue to protest."

Frustrated by the situation, he added, "Air India...