India, July 24 -- In a rare but insightful move, Microsoft co-founder Bill Gates recently spent a day answering customer service queries for Phia, a fashion-tech startup co-founded by his daughter Phoebe Gates and her Stanford roommate Sophia Kianni. Sharing the experience on LinkedIn, Gates wrote: "When your daughter asks if you'd be willing to work a shift in customer service at her startup, the only right answer is yes."

But beyond a fatherly gesture, the move offered a deeper message about modern leadership. "I've learned over the years that the best way to understand how something works, or where it breaks, is to go straight to the people using it," he added.Mobile finder: Realme 15 Pro launching in India today

Phia is a browser ex...