India, Dec. 21 -- A Bengaluru-based food delivery agent has sparked a debate online after sharing a video highlighting the difficulties of doorstep delivery inside large residential complexes. The delivery agent, Arjun Sethi, posted the clip on Instagram, showing the long walking route he had to take inside a villa community after a customer refused to come downstairs to collect the order.

In the clip, Sethi explains that he was forced to walk several hundred metres to deliver an order because guards did not allow him to enter the residential area with his vehicle, leaving him with no choice but to walk the distance. When he requested the customer to meet halfway, he said that the customer insisted that the delivery be made at the doorst...