Bengaluru, Sept. 30 -- A Devanahalli resident in Bengaluru has won a legal battle against home decor brand Casa Gold after receiving a damaged piece of furniture worth Rs.98,000. The Bangalore I Additional District Consumer Commission has ordered the Gurgaon-based company to refund the full amount with interest.

In March 2024, Teresa Varman bought a black Kingsley Inlay Geometric Sideboard from Casa Gold's website, paying the full amount upfront. However, the product arrived with visible cracks and damage, which she claimed worsened when delivery workers mishandled it, according to a report by The Times of India.

Despite repeated complaints via phone, email, and WhatsApp, the company allegedly offered no proper resolution. Instead of a ...