Ludhiana, April 2 -- Commuters in Ludhiana, especially women and children, continue to struggle with safety concerns as the much-anticipated call centre initiative to assist them in the state of distress, announced by transport minister Laljit Singh Bhullar on December 11 through a social media post is yet to take off.

According to a senior official from the department of social security, these call centres were proposed as kiosks at the bus stand to support women and children in distress. The initiative aimed to provide a direct communication channel for immediate assistance in cases of harassment, emergencies, or safety concerns. By ensuring swift action and offering a more accessible grievance redressal mechanism, these centres were e...