India, April 20 -- To speed up the redressal of industrial consumers' complaints and enhance operational efficiency, Punjab State Power Corporation Limited (PSPCL) has proposed a pilot project to outsource the work of two subdivisions in each of the five zones.

The initiative was suggested by a private consultant - Punjab Development Commission (PDC) - and aims to improve the handling of complaints, especially in industrial areas.

The Kharar and Lalru divisions in the south zone have been selected to launch this pilot project. While Lalru serves an industrial subdivision, Kharar is densely populated.

Currently, complaints of domestic consumers are being handled by outsourced staff. "Engineers will lead this project and oversee its smoo...