LUCKNOW, Sept. 14 -- Acting chief secretary Deepak Kumar on Friday directed divisional commissioners and district magistrates to ensure time-bound and quality disposal of public grievances and revenue cases, stressing that swift yet well-considered resolution of complaints was among the state government's top priorities.

Chairing a review meeting via video conferencing, Kumar told officers to personally contact complainants before uploading reports on the Jan Sunwai portal and close cases only after ensuring their satisfaction.

"Misuse of the 'special close' option will not be tolerated, " he warned, stating top-level monitoring was underway and strict action would follow against erring officers.

"Departments or staff facing unusually ...