India, Jan. 16 -- From 7.30 am till 6 pm, citizens across Mumbai stepped in to mobilise voters and resolve last-minute hurdles during the BMC elections. Volunteers from housing societies in Ghatkopar, citizen groups in Govandi and the western suburbs and others spent the day helping voters locate their names, identify polling booths and navigate technical glitches that threatened to keep many away from the ballot.

In Ghatkopar, members of Sagar Park Cooperative Housing Society began assisting voters as early as 6.30 am, continuing till around 5.30 pm. Residents reported missing names, changed ward numbers and mismatches between voter ID details and electoral rolls. "Many people were unable to find their names for nearly an hour. Wards ha...