India, Dec. 8 -- Union minister of state for civil aviation Murlidhar Mohol on Sunday said that passengers have endured mental harassment and distress due to IndiGo's ongoing operational crisis, and assured that steps are being taken to fix accountability.

IndiGo has cancelled more than 2,000 flights and delayed many others since Tuesday last week, leaving thousands of passengers stranded and exhausted at airports across the country.

The Directorate General of Civil Aviation (DGCA) has set up a four-member inquiry panel to determine the reasons behind the disruption, and recommend corrective measures. The regulator has issued show-cause notice to IndiGo chief executive officer (CEO) Pieter Elbers.

Mohol told reporters in Pune, "All pas...