India, June 11 -- A viral post by a Zomato customer has touched people's hearts across India. The story is about his interaction with a delivery partner, which left him rethinking his entire attitude toward online orders.

Ishan Bhatt wrote on LinkedIn that he ordered ice cream from Zomato and received a call from the delivery partner, who asked him if he could come downstairs to collect the order. Unwillingly, Bhatt asked the partner why he couldn't come up. That's when the person revealed, "Sir, main handicapped hoon (Sir, I am specially abled)."

"Sudden silence. Guilt came in faster than the delivery. I threw the blanket off as if I am the main character of some movie and ran down as if the ice cream was melting in real time. And hone...