India, April 15 -- Air India on Tuesday issued a statement acknowledging a complaint raised on social media by a comedian and actor, Vir Das, regarding the airline's delay in providing a wheelchair for his wife, who had a broken leg.

The actor, was flying on flight AI816 from Mumbai to Delhi on April 14, also registered his protest against broken tables and leg rests in a flight that cost his Rs.50,000 per seat.

In its official response, Air India expressed empathy for the affected passengers, admitting that the experience "fell short of expectations."

"We empathize with the guests, especially given the mobility concern involved, and recognize that this experience fell short of expectations. The operating cabin crew offered to assist t...