U.S., Nov. 19 -- Having established a fresh business direction in 2016 aimed at becoming the leading low-carbon energy provider, French multinational ENGIE is now in the midst of an exciting new endeavour that will centralise its operations on the needs and expectations of customers and employees.
The ideal tech to facilitate this ambition comes in the form of Salesforce's world-leading and malleable CRM platform, with support from Accenture in defining the business model, operational processes and IT architecture before assisting with implementation and the global rollout of the complete article. Vlocity, meanwhile, will integrate omnichannel and industry-specific cloud and mobile functionality into the CRM platform whilst working closely...