India, July 17 -- Zendesk has announced a substantial update to its Resolution Platform, introducing a host of AI-driven tools and features aimed at reshaping both customer and employee experiences. These updates place resolution not, interaction volume, at the heart of performance measurement, helping organisations offer more efficient, consistent, and personalised support.

A key highlight is the introduction of AI Agents for Email, capable of autonomously handling over 50% of email interactions. These AI agents adapt to brand tone and policy, reducing manual workload while improving customer response quality. Zendesk has also rolled out generative AI search in the Help Centre, delivering faster, more context-aware answers.

To streamli...