India, Dec. 15 -- For many enterprises and users, Zoom became synonymous with video meetings during the pandemic. But behind that familiar interface, the company has been quietly executing a far larger transformation, one that spans employee experience (EX), customer experience (CX), AI-powered workflows, and a reimagined channel-first go-to-market strategy.

In an in-depth interaction with DQ Channels, Jacob Pereira, Head of APAC Partners at Zoom, and Vishal Amin, Channel Head - India & SAARC, explained how Zoom has evolved from a direct-led, meetings-centric platform into an AI-first work platform for human connection, and why partners sit at the centre of this next growth phase.

Jacob Pereira joined Zoom four years ago with a very spe...