India, Oct. 30 -- Across the Asia-Pacific region, small and midsize businesses (SMBs) are confronting a new reality, one where customer experience (CX) can determine competitiveness and survival. As digital adoption accelerates, customer expectations are rising faster than ever. Yet, many SMBs operate with lean teams, limited budgets, and growing pressure to deliver seamless, personalised service.

In this environment, AI and automation are no longer optional; they're becoming core enablers of customer trust and business resilience. The rise of agentic AI, AI that acts intelligently, adapts contextually, and scales human capability, is redefining how smaller businesses manage CX.

In a written interaction with DQ Channels, Sean Woodward, ...