India, Oct. 27 -- Hinduja Global Solutions (HGS) has launched Interaction Intelligence, an enterprise-grade AI-powered solution designed to revolutionise traditional Quality Assurance (QA) into a strategic, data-driven engine for enhancing customer experience (CX). Built on the company's proprietary HGS Agent X framework, the solution transforms how organisations assess, understand, and improve customer interactions across omnichannel touchpoints.

As global customer expectations for personalised, seamless engagement continue to evolve, HGS Interaction Intelligence empowers enterprises to analyse nearly 100% of customer interactions across voice, chat, email, and social platforms, expanding traditional QA coverage up to 100 times. By inte...