India, Feb. 16 -- HCLTech Fluid Contact Center with Cisco marks an expanded collaboration between the two companies to modernise enterprise customer engagement. The updated solution integrates AI-powered and cloud-based capabilities to support organisations transitioning to Contact Center as a Service models.

The announcement centres on combining Cisco's Webex Contact Center platform with HCLTech's expertise in CCaaS transformation. The objective is to help enterprises adopt AI and GenAI-driven features that improve service responsiveness and operational efficiency.

The solution integrates Cisco's AI-powered Webex Contact Center with HCLTech's transformation services. It is positioned as a framework for enterprises seeking to shift from...