India, July 17 -- GoTo has announced the integration of LogMeIn Resolve with HaloPSA, enhancing workflow efficiency for Managed Service Providers (MSPs). The integration synchronises alert management in Resolve with HaloPSA's ticketing and asset-management features, introducing a more seamless and automated approach to IT service delivery.

At the core of the integration is automated ticket creation. When alerts are triggered in Resolve, HaloPSA tickets are generated automatically based on priority settings such as low, medium, high or urgent. GoTo's Virtual Technician can then be invoked to attempt automated resolution, easing the burden on IT teams.

This integration also offers deeper customisation. MSPs can pre-configure ticket proper...