India, Nov. 6 -- Freshworks has announced that Freshservice for Business Teams is now available as an independent offering, no longer requiring deployment alongside its IT Service Management (ITSM) platform.

The move aims to help non-IT departments such as HR, Finance, and Legal manage requests, automate workflows, and improve employee support without relying on legacy IT tools. The shift reflects a broader trend in enterprise service management (ESM), where organisations are unifying internal support operations under a single, AI-driven platform.

According to the latest Freshservice Benchmark Report, one in four existing Freshservice ITSM customers has already extended the platform to non-IT functions. This adoption has helped double F...