India, June 16 -- Freshworks has introduced the next generation of its Freddy Agentic AI Platform, designed to move beyond traditional AI-powered service tools. Announced during the company's flagship Refresh event, the updated platform features autonomous AI agents capable not only of responding to customer inquiries but also of completing end-to-end tasks across business applications.

Unlike conventional AI tools that stop at answering queries, the enhanced Freddy AI platform can now execute actions such as processing insurance claims, updating payroll records, and booking shipments-integrating directly with the software systems used by enterprises.

Freshworks also launched the Freddy AI Agent Studio, a no-code platform that enables t...