India, June 24 -- ElevenLabs has partnered with Cisco to deliver lifelike voice capabilities to the Webex AI Agent, aiming to improve customer service by creating more natural and emotionally intelligent interactions.

Revealed during Cisco's latest customer experience push, the integration allows the Webex AI Agent to move beyond traditional, rigid chatbot responses. Instead, it can now speak in a human-like tone, with expressive intonation and rhythm, adapting its delivery based on the emotional context of the conversation. For example, it can sound warm and welcoming or serious and empathetic, depending on the customer's needs.

The collaboration responds directly to growing dissatisfaction in customer support. Cisco's recent research ...