Gurgaon, Feb. 21 -- DTDC Express, an Indian logistics service provider, has introduced DIVA 2.0, the Conversational GenAI in the Indian logistics industry. This upgrade from DIVA 1.0 demonstrates DTDC's commitment to digital innovation, offering customers tools that reportedly assist to simplify the shipping experience. DIVA 2.0 is available on the MyDTDC app and DTDC website.

Multilingual Support and Enhanced AI Capabilities

DIVA 2.0 leverages GenAI's abilities to address customers' shipping and delivery-related queries in 17 regional Indian languages, including Hindi, Tamil, Kannada, Assamese, Odia, Manipuri, Konkani, Punjabi, and Ladakhi. The virtual assistant's enhanced AI capabilities, Natural Language Understanding (NLU), and mult...