Gurgaon, Jan. 29 -- How do you see AI voicebots and NLP technologies reshaping customer interactions in the Indian market, in different sectors? Advanced technologies like AI and NLP are here to transform customer engagements across different sectors and industries. Trained to replicate human-like interactions, AI voicebots make customer interactions real-time, personalized, and scalable. Especially in the Indian context, where human agents are bogged down with multiple and repetitive requests, AI voicebots can completely take over the repetitive queries while allowing human agents to focus on more complex and creative problem-solving.

Additionally, for a mobile-first market like India, it is critical for brands to offer round-the-clock ...