India, June 23 -- You might have come across this cliche - COVID-19 has accelerated the shift to digital. With ongoing lockdowns and a projected recession, businesses are struggling to keep up with day-to-dayoperations and making tough decisions like layoffs, salary-cuts, and Capex rollbacks. While the present seems bleak and the future looks uncertain, businesses find themselves amidst an unprecedented crisis with only one thing certain: The future is digital.

While some industries quickly adapted to remote work and digital tools, others had to deal with multiple challenges to maintain business continuity. Business leaders have been busy with the adaptation of new operating models, optimizing business processes, measuring RoI of various...