Sri Lanka, Dec. 24 -- A tourist family visiting Sri Lanka has spoken out about difficulties they faced while trying to extend their visa, calling the process "the most painful experience ever."

The family, known as 'The Hutchinsons' on TikTok, had arrived in Sri Lanka under the visa-free scheme and attempted to extend their stay at the Department of Immigration and Emigration in Battaramulla.

The family reported that their online visa extension submission did not generate the expected payment email, forcing them to visit the immigration office in person.

According to the tourist, the office was crowded with long queues and lacked clear guidance or help desks. "There's literally two large queues... everyone is avoiding eye contact, hea...