Srilanka, Feb. 6 -- SriLankan Airlines has introduced a game-changing Artificial Intelligence (AI) chatbot named 'Yaana,' designed to enhance customer support and transform the way passengers interact with the airline. By leveraging advanced AI and Natural Language Processing (NLP) technologies, Yaana efficiently handles a wide range of passenger inquiries. Developed in collaboration with CodeGen International (Pvt) Ltd., Yaana is now live on SriLankan Airlines' corporate website.

The chatbot's capabilities will be particularly valuable during flight disruptions, helping passengers quickly find alternative travel options. Yaana's multilingual functionality makes it accessible to SriLankan Airlines' global customer base.

Chamara Perera,...