Sri Lanka, Nov. 27 -- The Ceylon Electricity Board (CEB) today requested consumers to use its digital platforms (CEBCare app) to report power outages, as call centres are facing unusually high call volumes due to the adverse weather conditions.

In a notice issued by the CEB Media Unit, the Board said the severe weather has triggered widespread breakdowns, resulting in a surge in customer calls that has slowed response times.

Customers have been advised to submit complaints through the CEBCare mobile app, CEBCare web portal, the 1987 SMS service, or the automated IVR system to expedite the process.

The CEB assured the public that teams are working to restore power in the shortest possible time and thanked consumers for their cooperation...