New Delhi, Feb. 5 -- As enterprise software companies race to embed AI across products and workflows, leadership structures are being reshaped to prioritise execution over experimentation. Zendesk's appointment of Craig Flower as Chief Operating Officer reflects that shift.

The customer service software provider announced that Flower will oversee customer engagement, operational performance, and the company's broader transition towards an AI-first operating model. Based in Bangalore, Flower's expanded remit brings technology, operations, and customer delivery under a single leadership lens.

Flower is not new to Zendesk. Prior to this role, he served as Chief Information Officer, where he focused on modernising internal systems, improvin...