New Delhi, Feb. 23 -- A new multi-year partnership between Tata Consultancy Services and ServiceNow signals a clear shift in how enterprises approach artificial intelligence, moving from isolated pilots to organisation-wide deployment.

The collaboration aims to build industry-specific AI solutions on the ServiceNow platform that turn manual and fragmented processes into autonomous workflows designed to learn and improve continuously. The focus spans back-office functions such as human resources, finance, procurement, supply chain, and employee services, areas where enterprises are now prioritising measurable operational gains.

Rather than positioning AI as a standalone tool, the partnership frames AI as workflow infrastructure. TCS will...