New Delhi, Sept. 29 -- As enterprises worldwide race to meet rising customer expectations, the ability to deliver intelligent, seamless, and empathetic customer experiences (CX) has become mission-critical. Startek, a global leader in customer experience management and digital transformation with over 35 years of expertise, is tackling this challenge head-on.

Operating across 12 countries with a 38,000-strong workforce, Startek blends human intelligence with AI, automation, and advanced analytics to help Fortune 500 companies in telecom, healthcare, retail, and banking transform both customer and employee experiences.

In this exclusive conversation with CiOL, Gurpal Singh, Global Chief Operating Officer at Startek, shares how the compan...