New Delhi, Jan. 29 -- As enterprises move from AI pilots to production-grade deployment, a quiet but critical change is underway: AI is no longer being tested at the edges of workflows, it is being embedded into the core of how work gets done.

ServiceNow's decision to make Claude the default model for its Build Agent and a preferred model across the ServiceNow AI Platform reflects this shift. Rather than positioning AI as a separate capability, the company is weaving reasoning and automation directly into the systems enterprises already rely on to run IT, HR, security, and customer operations.

This matters because ServiceNow processes more than 80 billion workflows annually. By placing Claude's reasoning and coding capabilities inside t...