New Delhi, Jan. 21 -- As enterprises move from AI pilots to production deployments, a key challenge remains:how to operationalise advanced models inside complex, governed workflows. ServiceNow and OpenAI's expanded strategic collaboration is aimed squarely at that problem.

Under a new multi-year agreement, ServiceNow will integrate OpenAI's frontier models more deeply into its AI Platform, offering enterprise customers direct access to advanced capabilities without bespoke development. The partnership positions OpenAI models as a preferred intelligence layer within ServiceNow, as enterprises look to deploy agentic AI across IT, operations, and service environments.

The collaboration brings OpenAI technical advisors and ServiceNow engine...