New Delhi, Jan. 19 -- As global enterprises rethink customer experience at scale, India's BPM sector is entering a new phase, one where voice quality, consistency, and intelligence are no longer operational add-ons but strategic infrastructure. Against this backdrop, voice AI companyKrisp has appointed Vimal Nair, Chief Growth Officer, Krisp, to lead its India expansion.

The move signals a sharper focus on India as a foundational market for the future of voice-led customer experience, particularly as enterprises raise the bar on agent productivity and service reliability across high-volume contact centres.

India continues to anchor the global customer support industry, with voice remaining the dominant channel for complex, high-stakes i...