New Delhi, Oct. 11 -- If you have placed orders online for food or any other item (who hasn't these days) and if you had a query regarding your order or if you faced a glitch and opted to seek resolution for your problem through a conversation via chat, chances are you chatted with a (very human-sounding) chatbot and chances are that the chatbot was able to resolve your problem too.

Chatbots are Artificial Intelligence powered software that simulates a human-like conversation (or a chat) with a human user, in a natural language through messaging applications, websites and mobile apps or through the telephone. Chatbots simplify conversations between customers and brands through instant auto replies, thus reducing human dependency for simp...