How Artificial Intelligence driven chatbots enhance customer support?
New Delhi, Oct. 11 -- If you have placed orders online for food or any other item (who hasn't these days) and if you had a query regarding your order or if you faced a glitch and opted to seek resolution for your problem through a conversation via chat, chances are you chatted with a (very human-sounding) chatbot and chances are that the chatbot was able to resolve your problem too.
Chatbots are Artificial Intelligence powered software that simulates a human-like conversation (or a chat) with a human user, in a natural language through messaging applications, websites and mobile apps or through the telephone. Chatbots simplify conversations between customers and brands through instant auto replies, thus reducing human dependency for simp...
Click here to read full article from source
To read the full article or to get the complete feed from this publication, please
Contact Us.