New Delhi, Nov. 12 -- Dinesh Jain has been appointed Global Capability Center (GCC) Lead at Genpact, signalling a strategic shift to treat GCCs as engines of innovation rather than mere delivery hubs. Based in Mumbai, Jain will shape Genpact's GCC strategy, playbooks, and advisory guidance for clients seeking to scale or transform their GCCs into global hubs of engineering, process excellence, and AI-enabled operations.

Jain brings over two decades of technology delivery and digital transformation leadership from roles at Accenture and other multinational firms. His mandate includes defining the GCC framework, guiding clients across industries and regions on scale, and steering initiatives that blend process intelligence with advanced te...