New Delhi, May 29 -- Genesys, a global cloud leader in AI-Powered Experience Orchestration, has released its latest research report, "The State of Customer Experience: Asia-Pacific," outlining key insights into customer expectations and the changing priorities of customer experience (CX) leaders in India and the Asia-Pacific region.

Notably, the research found that 85% of Indian consumers surveyed agree that a company is only as good as its service, surpassing both the global and regional averages.

The report draws insights from consumers and CX leaders across the globe, as well as in Asia-Pacific, and identifies India as a market with both high consumer expectations and a strong appetite for AI-driven transformation in CX. CX leaders i...