New Delhi, Nov. 8 -- Genesys's move to a full-service cloud region in Singapore is a strategic response to three converging pressures: customers' demand for faster, more empathetic service; tighter data-protection and localisation expectations; and rapid enterprise adoption of AI.

The company says the new infrastructure-linked to the AWS Singapore region-will give organisations access to Genesys Cloud's latest agentic AI features and real-time experience intelligence. For firms in regulated sectors, local hosting helps meet obligations under laws such as Singapore's PDPA and reduces the friction of cross-border data flows.

Research commissioned by Genesys and released alongside the announcement underscores the shift in Asia: 80% of cons...