New Delhi, Aug. 30 -- In e-commerce, speed and service often steal the spotlight. But behind every seamless order, every quick resolution, and every delighted customer is a team under immense pressure-especially during peak seasons. The reality is clear: if companies want loyal customers, they must first invest in supporting their employees. Poor employee service leads to high turnover, burnout, and disengagement-all of which ultimately show up in the customer experience. In fact, more than half of consumers will switch to a competitor after just one bad interaction.

This is where artificial intelligence is starting to make a difference. By removing repetitive tasks, streamlining internal processes, and providing instant access to suppor...