New Delhi, March 27 -- India's customer service landscape is undergoing a transformation with AI at its core. According to a recent ServiceNow report, 80% of Indian consumers now rely on AI chatbots for resolving issues, product recommendations, and self-help guides. Despite AI's increasing presence, customers still spend a staggering 15 billion hours on hold annually.

84% use AI for shopping recommendations

82% rely on AI for food & dining suggestions

78% leverage AI for investment advice

This signals a strong shift toward AI-powered financial and lifestyle decision-making, yet customer service response times remain a pain point.

While AI has made interactions more seamless, businesses spend less than a day per week resolving custom...